Context: ‘Santusht’ – Implementation Monitoring Cell (IMC) has been constituted in the Office of Minister of State (Independent Charge) for Labour and Employment in January 2020.
ABOUT THE PORTAL The objective of ‘Santusht’ is to promote transparency, accountability, effective delivery of public services and implementation of policies, schemes of Ministry of Labour and Employment at grassroot level through constant monitoring. For public grievances, Centralized Public Grievance Redresal and Monitoring System (CPGRAM) portal is already functional. Besides, written grievances as received from stakeholders are also disposed by the Ministry. Further, online portal under ‘Santusht’ for public grievances has not been started so far. ABOUT CPGRAM PORTAL Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG) with an objective of speedy redress and effective. What are the grievances which are not taken up by the Department? The grievances which includes:
- Subjudice cases or any matter concerning judgment given by any court.
- Personal and family disputes.
- RTI matters
- Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
Time limit for the redress of the grievances: Sixty (60) days. In case of delay an interim reply with reasons for delay is required to be given. Role of DARPG The Department of Administrative Reforms & Public Grievances is the chief policy making, monitoring and coordinating Department for public grievances arising from the work of Ministries/Departments/Organizations of the Government of India. The grievances received in the department are forwarded to the Ministries/Departments concerned. Redressal of grievances is done by respective Ministries/Departments in a decentralized manner. The Department periodically reviews the status of redressal of public grievances under CPGRAMS of Ministries/Departments for speedy disposal of grievances / complaints.
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